911 Incident Reports
Calls
Dialing 911 is for any emergency in Monroe County and can be used to receive help from a fire department, police department, or ambulance. When dialing 911, be ready to provide the caller’s name, address, phone number, and the nature of the emergency.

Texts
Calling 911 in an emergency should be your first choice, but if calling is not possible the Monroe County 911 Center now accepts text messages for local customers of the four major carriers - Verizon, T-Mobile, AT&T and Sprint. Open your mobile phone’s text messaging system. Enter the numbers 911 in the “To” field. Send a message that includes the location of the emergency, what is happening, and whether police, fire, or medical aid is needed.

311
311 is a resource for residents, businesses and visitors to get information, request non- emergency services and report problems within the City. Call 311 or phone 585-428-5990.

For the 311 Live site, visit the City’s website.

Fire Safety
If you have a fire in your home, get out and stay out, and call 911 from a neighbor’s house. Children should be reminded that if they are home alone and have a fire in their home, to get out and call 911 from a neighbor’s house or other nearby phone.

For general fire safety tips, click here.

Smoke & Carbon Monoxide Alarms
New York State law requires smoke and carbon monoxide alarms in all types of housing. It is the responsibility of the property owner, including landlords, to ensure these devices are in place. The Rochester Fire Department (RFD) will provide home safety checks and install pre-purchased alarms upon request. The RFD will visit any city home to ensure smoke or carbon monoxide alarms are correctly installed and in working order.